Serving as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email.
Accurately documenting customer interactions and order-related activities in company systems.
Resolving customer inquiries and pre-booking holds to support timely and accurate order processing.
Maintaining compliance with HID Global policies, procedures, and service standards.
Collaborating with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
Developing and maintaining a strong understanding of HID products, services, systems, and processes.
Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.

Minimum of two (2) years of customer service experience
High school diploma or equivalent
Fluency in English with strong verbal and written communication skills
Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint)
Commitment to professional business etiquette and high standards of customer service
Associate or bachelor’s degree in Business, Technology, or a related field is preferred
Experience with Salesforce, Oracle, or other CRM/order management systems is preferred
Prior experience supporting sales or operations teams in a fast-paced environment is preferred

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

Customer Service Representative

Key skills