Engage with customers in a friendly and professional manner to address their questions and concerns.
Provide information about dental services, procedures, and any related inquiries.
Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling.
Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing.
Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction.
Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers.
Maintain accurate and up-to-date customer records in the database.
Document customer interactions, issues, and resolutions for future reference and continuous improvement.
Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience.
Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

Previous experience in customer service, preferably in a dental setting
Knowledge of dental procedures, terminology, and insurance processes.
Strong communication and interpersonal skills.
Excellent problem-solving abilities.
Proficiency in using customer service software and office applications.
Minimum Technical and Work Environment Requirements:
Internet Connection:
Primary internet connection with a minimum speed of 15 Mbps.
Backup internet connection with at least 10 Mbps.
Backup connection must be capable of supporting work during a power outage.
Primary Device:
Desktop or laptop equipped with at least:
Intel Core i5 (8th generation or newer), Intel Core i3 (10th generation or newer), AMD Ryzen 5, or an equivalent processor.
A minimum of 8 GB RAM.
Backup Device:
Must meet or exceed the performance of an Intel Core i3 processor.
Must be functional during power interruptions.
A functioning webcam.
A noise-canceling USB headset.
A quiet, dedicated home office space.
Peripherals and Workspace: A smartphone for communication and verification purposes.

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Customer Support Representative, Dental

Key skills