Virtual Receptionist, Customer Support

Role Overview

• Answer incoming calls with professionalism and courtesy.
• Schedule appointments using cloud-based systems.
• Perform accurate data entry and maintain client records.
• Prepare basic reports using Excel.
• Collaborate with internal teams to ensure seamless service delivery.

Requirements

• Strong verbal and written English communication.
• Detail-oriented, organized, and proactive.
• Proficient in Microsoft Outlook and MS Office Suite.
• Basic Excel skills for reporting purposes.
• Previous customer service or administrative experience is preferred but not mandatory.
• Industry experience is not required.

Tech Stack

• Cloud