Senior Program Manager – Commissions

Role Overview

• Develop and maintain a comprehensive understanding of the company's incentive plans, including metrics, targets, and payout structures.
• Take plan design requirements and craft clear, concise plan documents for delivery to all plan participants
• Administer and manage the company's incentive compensation programs, ensuring all calculations and payments are accurate and delivered in a timely manner, ensuring adherence to company policies and procedures.
• Collaborate with Sales Operations to ensure accurate and timely data collection, validation, and integration into the compensation system.
• Reconcile commission statements and resolve discrepancies.
• Create and execute manual commissions processes where needed to support programs
• Create and analyze sales performance analytics to identify trends, opportunities and areas for improvement and optimization
• Collaborate with key data partners to ensure the integrity of data to operationalize compensation programs
• Assist in the implementation of new commission plans and incentive programs.
• Provide support and guidance to sales representatives and managers regarding incentive compensation plans, calculations, and payouts.
• Act as the Compensation plan and system SME for all sales representatives and managers regarding compensation plans, calculations and payouts.
• Develop and deliver commission system userguides and ongoing training
• Ensure compliance with all relevant audit requirements and internal controls.
• Generate reports and provide analysis on incentive compensation performance, including tracking individual and team performance against targets.
• Stay up to date with industry best practices and trends related to incentive compensation administration, recommending improvements to current processes and systems.
• Work closely with key stakeholders to enhance and optimize the compensation system, ensuring its accuracy, functionality, and usability.
• Maintain accurate and confidential records of incentive compensation plans, payments, and related documentation.
• Manage the annual planning processes as well as any in year org changes including the development of coverage model, resource allocation, territory design, and sales targets.

Requirements

• Bachelor’s degree in finance, Accounting, Business Administration, or a related field, MBA a plus
• 6 years of experience in sales commission administration, financial analysis, or a related field.
• Experience in project scoping, process-design, formal Business Analysis (CBAP) activities, and project management (Agile Scrum preferred).
• Strong analytical and modeling skills
• proficiency in Microsoft Excel (advanced functions, pivot tables, VLOOKUPs) is required, SQL a plus
• 3+ years Solution Architect experience working within a SPM software platform (e.g., Varicent, Xactly, Anaplan)
• Excellent attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Knowledge of sales processes and compensation structures.
• Deep understanding of sales compensation principles, best practices, and industry trends.
• Excellent verbal and written communication skills, with the ability to present complex information clearly and concisely.

Tech Stack

• SQL

Benefits

• medical
• dental
• vision
• paid time off
• a 401(k) plan with employee and company contribution opportunities
• life
• disability
• accident insurance
• tuition reimbursement