Manage and develop relationships with assigned key accounts across pharmacy groups, wholesalers, retail chains, and independent top-tier customers.
Identify customer needs and opportunities to position BD Rowa’s value proposition effectively.
Lead account planning, including forecasting, pipeline management, and performance reporting.
Maintain regular customer meetings to support engagement, retention, and growth.
Support the sales team with lead qualifications, preparation of proposals, product information, and follow-ups.
Coordinate product demonstrations, site visits, and digital presentations with the broader sales organisation.
Ensure CRM data accuracy, track progress, and support efficient sales operations.
Support the execution of UK marketing campaigns in alignment with the regional marketing strategy.
Assist in planning and delivering events, exhibitions, customer days, webinars, and digital campaigns.
Monitor market trends and gather competitive insights to support strategic planning.
Attend events and exhibitions with the wider Pharmacy Automation team.
Work closely with installation, service, and customer care teams to ensure seamless delivery and after-sales experience.
Serve as the first point of contact for non-technical customer queries for assigned accounts.
Maintain accurate and timely CRM records. Prepare weekly, monthly, and quarterly reports on account performance and pipeline activities.

Experience in key account management, sales coordination, or commercial/marketing support—ideally within healthcare, med-tech, pharmacy, or technology sectors.
Strong communication skills with the ability to influence stakeholders at different levels.
Proficiency in CRM systems (e.g., Salesforce) and Microsoft 365 tools.
Experience supporting marketing or campaign execution is an advantage.
Ability to manage multiple priorities in a fast-paced environment.

Sales & Marketing Coordinator

Key skills