Customer, Marketing Coordinator

Role Overview

• Respond promptly to customer inquiries via various channels, including email, chat, and phone.
• Provide exceptional assistance and guidance to customers regarding our products, services, and brand philosophy.
• Investigate and resolve customer issues with a proactive and solution-oriented approach.
• Collaborate with other teams to address complex customer concerns and ensure timely resolution.
• Develop a deep understanding of Blueprint Bryan Johnson's products, values, and mission to effectively communicate with customers.
• Collect customer feedback and insights to contribute to continuous improvement efforts within the company.
• Keep marketing timelines and tasks updated, ensuring deadlines are met.
• Organize and manage creative files, ensuring everything is easily accessible.

Requirements

• Excellent communication skills, both written and verbal
• Must be able to keep up with a fast paced startup environment
• Strong problem-solving abilities and a customer-centric mindset
• Ability to adapt in a fast-paced and dynamic work environment
• Passion for health, wellness, and the mission of Blueprint Bryan Johnson
• 1+ year in admin, project coordination, or similar (marketing/creative experience a plus).
• Previous experience in customer service or a related field is preferred
• Experience with Shipbob, Shopify and Gorgias