Contribute to the delivery of operational objectives across the underwriting function and wider business.
Lead and oversee service delivery for the assigned business unit, ensuring a consistently accurate, high‑quality and timely service.
Build and maintain strong, collaborative relationships with key stakeholders across the business.
Support the achievement of underwriting profit and growth targets for the relevant product or line of business.
Work in partnership with the Operations Manager and the business to support operational change and transformation initiatives.
Set clear service delivery standards, monitoring performance to drive continuous improvement and more efficient ways of working.
Ensure all activity complies with legal, regulatory and FCA requirements.
Handle complaints in line with FCA guidelines, providing guidance and support to less experienced team members when needed.
Coach, train and mentor the team to support performance, capability development and delivery of agreed targets.

People management experience in insurance with the ability to lead and coach others
Previous experience of change management and process mapping
Great communication and relationship building skills
Able to manage performance and deliver results
Data analysis skills
Keen to embrace technology and new ways of working
Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

30 days holiday a year with the option to buy up to 2 additional days.
Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
Short term remote work abroad
you can request up to 20 days per year to work remotely from certain locations abroad.

Senior Team Leader – Insurance Operations – Motor

Key skills