Senior Sales Manager

Role Overview

• Develop group and meeting business through direct sales solicitation.
• Establish a client base of group and meeting business through solicitation and actively qualifying and prospecting new business.
• Achieve personal KPIs and team goals as assigned, including room nights, ADR, food, beverage, meeting room and revenue goals.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines.
• Accurately produce and/or review all group and meeting sales proposals and contracts.
• Understand key drivers at comp set hotels and have a solid understanding of business and travel trends.
• Cross-sell into other market segments for key accounts, such as business travel, restaurant buy-outs, etc.
• Monitor and handle inquiry calls and provide client RFPs or Sales Agreements per established departmental policies and procedures.
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
• Disseminate sales-related information to other departments as appropriate.
• Arrange and conduct site inspections and off-site presentations for potential clients.
• Entertain clients per established company and hotel policies and guidelines.
• Assist in the accurate forecasting of all bookings specific to segmentation.
• Develop and maintain relationships with key clients.
• Maintain client files and update information regularly per established departmental policies and procedures.
• Produce monthly sales-related reports and sales forecasts for assigned markets.
• Attend and represent the hotel at industry trade shows, conventions, networking events and/or participate in sales trips to key feeder markets.
• Follow up with key clients (post-event) to ensure satisfaction and secure future bookings. Share feedback accordingly.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Strategically use Hilton sales tools and resources to uncover new business and maintain existing.
• Maintain relationships with Hilton Worldwide Group Sales.
• Develop and maintain relationships with relevant third-party planner parties/organizations.
• Assist with the creation of group and event/catering promotions.
• May assist in developing and implementing sales plans.
• Perform other duties as assigned.

Requirements

• College or University Degree plus a minimum of 3 years of hotel sales manager experience, ideally in the groups and meetings market.
• Must speak and write fluent English.
• Other languages preferred.
• Strong knowledge of market and group pricing strategies.
• Possess strong written and oral communication skills and demonstrate ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Strong reporting and analytical skills.
• Problem-solving, reasoning, motivating, organizational and training abilities.
• Attention to detail, solutions-oriented, organized.
• Strong Microsoft Office skills; knowledge of DELPHI a bonus.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• May require a valid Driver’s License.
• May be required to work nights, weekends, and/or holidays.

Tech Stack

• Delphi

Benefits

• Employee Social Events
• Discounted Staff Meals
• Hotel Discounts at Hilton
• Health, Vision, and Dental Coverage
• Hilton Training and Development