Engineering Project Coordinator

Role Overview

• Hold implementation calls with VARs/End Users to review pre-requisites and introduce them on how to interface with the MyBuildings Customer Portal; and managing the ongoing work with the VAR/End User
• Using PMS, Cora, to initiate projects for new work from pre-developed project plans; will assist building project plans with the Managers and Team Leads
• Assigning resources based on availability and skills to the projects
• Work within the Cora PMS for processes including client PO receipt, scheduling, and closure; building the designed workflow in the system
• Work within SAP for processes including baselining and invoicing
• Be responsible for using the PMS to provide capacity and productivity analytics along with other critical services KPI’s
• Program manage the Advanced Services PMS (Cora) including maturing the implementation to full and effective use of the system
• Developing and practicing a ‘project management approach’ to client engagements for PES and CS departments within Advanced Services
• Handling project coordination for customer engagements
• Advancing to and acting as a ‘super user’ of the PMS
• Ensuring proper and full use of the PMS system by all staff and ensuring the integrity of the data (inputs and outputs)
• Be a key point of contact for client and reseller inquiries and escalation about software project milestone and installation completion status
• Track order progression and communicate progress
• Provide and maintain reports as required by management including sales and delivery metrics
• Facilitates the operating and implementation processes to assure proper communication regarding significant current/potential resource or performance problems (schedule unfeasibility or non-compliance, hardware or capacity imbalances, etc.) to the appropriate stakeholders in a timely manner
• Proactive and regular interaction with sales, operations, and financial teams to ensure the customer delivery process runs smoothly
• Researching of quoting, billing and expiration discrepancies
• Overall monitoring of end-to-end project requirements

Requirements

• Familiarity with CRM tools and excellent Microsoft Excel skills
• Effective project management, analytic and organizational skills
• Demonstrated skills in facilitating cross functional meetings
• Strong communication skills
• 3+ years of direct customer interaction (designing, developing or supporting)
• Knowledge of the principals of cost estimating, scheduling and requirements gathering
• Ability to accurately interpret software requirements documents and scope of work modifications to determine cost of such change is highly desired
• Bachelor’s degree in business management, information systems, or similar (Preferred)
• Minimum 1-2 years of operations, project coordination and/or office sales support experience. (Preferred)
• Effective Communication: Ability to correspond effectively with a variety of functional teams, and strong interpersonal skills for supporting and advising sales, operations, and financial teams on proper systems and process (Preferred)
• Strong organization skills and the ability to plan, prioritize and schedule work within defined timeframes (Preferred)

Benefits

• State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
• Fruits bowls and sports activities to support your health and well-being
• Daily paid break
• 30 mins and flexible working hours
• Hybrid work arrangement (3&2) to support your work-life balance
• Competitive Salary regularly increased based on your performance
• Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
• Generali Insurance (Accident Insurance)
• Referrals bonuses for all open jobs and recognition programs
• Comprehensive induction, ongoing training and development to set you up for success
• In-house and external learning platforms supporting development opportunities
• Work experience opportunities to help you grow your career with us
• Global employee networks to help you connect and grow
• Employee Assistance Program
• Free and confidential service to help with any difficulties regarding work, life and personal or family matters
• Access Integrity line
• Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
• Frequent Employee Engagement activities supporting inclusive and diverse work environment
• Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.