As Community and Brand Manager, you’ll be the guardian and amplifier of the ThriveCart brand
Own the day-to-day health, engagement, and communication within our community
Ensure ThriveCart looks, sounds, and feels unmistakably ThriveCart everywhere it shows up
Provide updates, share timelines and key dates, and ensure members feel heard and supported
Serve as the voice of the brand inside the community and across key touchpoints
Work closely with marketing, product, support, content, design, and leadership to ensure alignment

Exceptional written communication skills with the ability to simplify complex information
Strong understanding of brand strategy, positioning, and storytelling
Strong sense of brand voice, tone, and audience awareness
Proven experience maintaining and scaling a brand across multiple channels
Experience managing and growing online communities
High attention to detail with a strong eye for consistency and quality
Highly organized, proactive, and comfortable owning communication without being prompted
Naturally engaged, visible, and responsive
Calm, thoughtful, and confident under pressure
Confident giving feedback while collaborating respectfully
Ability to balance creativity with commercial impact
Demonstrated experience using AI tools (such as ChatGPT, Claude, or Gemini) to meaningfully improve day-to-day productivity, including drafting, research, analysis, and workflow automation
Hands-on experience designing and deploying AI agents to automate repeatable tasks, with the ability to identify where AI can reduce manual effort and implement solutions independently.

Commit to Excellence – We believe in delivering high-quality work and continuous improvement.
User-Focused Problem Solving – Every design should contribute to solving a real problem for our users.
Team Collaboration – We work better together, valuing input from every team member.
Growth Mindset – We embrace challenges as opportunities to learn and grow.

Community and Brand Manager

Key skills