Account Manager, Italian Speaker

Role Overview

• Serve as a strong advocate for clients within Aven, effectively navigating the complexities of a large, virtual organization to identify and collaborate with the right stakeholders, ensuring timely execution on behalf of the client
• Evolve annual territory sales strategy and execution; perform ongoing market landscape analysis and market research to identify top opportunities and risk
• Implement and maintain effective sales management practices to deliver accurate and up-to-date revenue projections and pipeline forecasts, supporting business growth
• Extensive understanding of market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges
• Proven experience selling and driving negotiations to a successful close
• Truly understand our customer needs and consult with them on the most effective solutions Aven can offer
• Follows internal processes to ensure margins are positive and pricing is in-line with Aven strategy
• Demonstrate a professional presence and business acumen, coupled with articulate and consultative oral and written communication skills.
• Critical thinking skills with the ability to anticipate potential issues and suggest creative alternatives to overcome barriers
• Ability to interpret analytics to highlight actionable data and tell a compelling story around performance and results
• Ability to lead and direct multiple projects and initiatives simultaneously
• Understand client overall performance and strategy to facilitate future budgeting of anticipated revenues: Negotiate, develop, interpret and execute on client contract
• Make decisions based on keeping the three main pillars of our team always in balance: client satisfaction, employee satisfaction and fiscal fortitude
• Monitor customer performance and proactively provide clients with recommendations to optimize results based on their goals and objectives
• Be savvy in creating presentations that tell a compelling story, be engaging and effective in communicating a strong, productive end in mind
• Be comfortable with playing a wide range roles based on what the client needs from Aven including Project Manager, Researcher, Technical Expert, Innovator, Collaborator, Entrepreneur and Relationship Lead.
• Hold both the client and Aven accountable for deliverables and decisions to keep projects and programs moving forward
• Have a finger on the pulse of all major client/Aven activities and initiatives and find new opportunities with the client
• Attend industry functions and lead in person meetings with clients; travel in line with business requirements
• Log and manage all opportunities via Salesforce for accurate forecasting; utilize available tools and resources to be self sufficient

Requirements

• 2+ years of experience in Hospitality is essential, ideally in Revenue Management or hotel technology
• Degree in hospitality/business or equivalent and desire to grow within the technology and hospitality sector.
• Italian language fluency is essential
• Excellent ability to collaborate and work effectively in a team environment, including both regional teams and global teams.
• Ability to forge solid internal relationships.
• Experience managing multiple projects.
• Self-directed with a start-up mentality.
• Resourceful, innovative, and adaptable.
• Comfortable in a rapidly evolving environment, and skilled in change management
• Advanced Excel, (inc. Pivots, VLOOKUP & Conditional Formatting)
• Advanced Word, and PowerPoint
• Excellent written and verbal communication skills.
• Fluency in English and Italian is a must.
• Presentation skills – translating numbers & trends for wider audience.

Benefits

• Generous Paid Time Off (25 PTO days)
• 8 Hours of Volunteer Time Off (VTO)
• Comprehensive medical, dental and Wellness Program
• 12 weeks paid parental leave
• Flexible working arrangements
• Formal and informal reward, recognition and acknowledgement programs
• Employee development events