Key Account Manager

Role Overview

• A portfolio of 8 to 10 top enterprise accounts opened by our sales reps
• Account retention and year-over-year growth (this is your quota)
• Trust transition: taking accounts from the rep who opened the door and becoming the client's primary partner
• Quarterbacking the sales process across sales, creative, and production teams
• Proactive scoping of new opportunities inside your accounts
• Proposals and client pitches (Production Managers build the technical quotes)
• Light post-sale oversight to make sure delivery teams are set up for success
• Build deep relationships with multiple stakeholders inside each account, from program owners to executive sponsors
• Take ownership of accounts opened by sales reps and earn the client's trust to become their primary point of contact
• Map each client's full annual event calendar and proactively position Meeting Tomorrow for every opportunity
• Scope new programs with the client, build the proposal, and pitch the work
• Coordinate sales, creative, and production teams through the deal cycle to ensure a clean handoff to delivery
• Conduct regular business reviews to communicate value, surface satisfaction, and align on priorities
• Maintain CRM hygiene: pipeline, account notes, contact maps, and forecast accuracy
• Represent Meeting Tomorrow at industry events, client dinners, and select onsite programs (~10% travel)

Requirements

• 4+ years in account management, client success, or B2B sales
• Account management experience at an event agency strongly preferred
• Track record of retaining and growing complex enterprise accounts with retention metrics you can speak to
• Experience taking over accounts from a sales rep or another owner and successfully becoming the client's primary partner
• Comfort navigating multi-stakeholder accounts: managing the day-to-day contact and earning credibility with the VP in the room
• CRM fluency required (NetSuite, Salesforce, HubSpot, or similar). NetSuite a plus
• Production knowledge is a plus but trainable. We'll teach you the technical side if you bring everything else

Benefits

• Medical, dental, and vision plan options
• Employer paid STD, LTD, Life Insurance, and EAP access
• 401k with employer matching up to 4%
• 16 PTO days (increases with tenure) + 9 paid holidays
• Annual profit-sharing bonus
• 12 weeks 100% paid parental leave (maternity, paternity, adoption)
• $50 Monthly fitness reimbursement
• Monthly stipends for internet and/or cell
• Company donation(s) to your charities of choice (up to $1,000 annually)
• Regular social events and learning opportunities