Director of Shared Services

Role Overview

• Build and lead a centralized Shared Services organization across multiple entities and jurisdictions, while managing resistance from legacy entity stakeholders, maintaining service continuity.
• Develop and execute a phased centralization roadmap with minimal business disruption
• Standardize processes, controls, and service delivery while accommodating local statutory requirements
• Establish KPIs, SLAs, dashboards, and governance frameworks
• Drive operational excellence, automation, and scalability to support growth and acquisitions
• Oversee end-to-end U.S. and Canadian payroll operations (including union/certified payroll where applicable)
• Govern commissions administration, payout accuracy, and workflow approvals
• Lead operational execution of indirect tax processes, with emphasis on construction related sales & use tax
• Partner with Corporate Tax, Legal, Finance, and project teams on tax implications, filings, audits, and compliance
• Ensure strong internal controls, documentation, and audit readiness
• Design and enforce segregation of duties across Payroll, Commissions, Tax, AP, and AR
• Establish enterprise approval hierarchies and payment controls
• Identify and mitigate operational and compliance risks
• Strengthen internal control frameworks to be ERP ready and support future audit needs
• Present operational insights and performance metrics to senior leadership
• Develop the roadmap and process design for transitioning AP and AR into Shared Services
• Partner with Finance leadership to onboard vendor management, payment processing, billing, and collections.

Requirements

• Bachelor’s degree in Accounting, Finance, or related field
• 7+ years of progressive experience in shared services, payroll, accounting operations, or finance transformation
• 5+ years leading multi‑functional teams
• Proven experience centralizing processes across multi entity‑ environments
• Strong knowledge of payroll, commissions, tax operations, and finance process management
• Experience with ADP, Workday, Concur, ERP systems, and transformation initiatives
• Demonstrated ability to manage operational risk, compliance, and audit ready‑ processes
• Ability to travel to the United States and flexibility in work hours may be necessary to meet projected deadlines.

Tech Stack

• ERP

Benefits

• Hybrid work option*
• Benefits that go beyond the basics
• Matching contribution retirement savings plan
• Learning & development program
• EAP program + family
• Generous holiday schedule available