Partner strategically with assigned channels (Dealers, Corporate Stores, and National Retail) to drive SMB knowledge and mindshare
Identify knowledge gaps within channel partners and develop targeted learning solutions to address them
Deliver training sessions on products, services and soft skills
Build and maintain mindshare across channels to ensure SMB remains a priority and focus area
Liaise with internal SMB teams to streamline processes, remove barriers, and make it easier for channels to sell SMB solutions
Develop and execute learning initiatives that enhance channel capability and confidence in selling SMB products
Monitor and analyze channel performance to identify opportunities for improvement and optimization
Visit channel locations to build strong relationships, understand on-the-ground challenges, and provide in-person support
Simplify complexity by translating internal processes and product information into actionable, channel-friendly resources

Proven background in channel management and/or learning and development
Confidence in facilitating learning sessions to large groups
Demonstrated passion for supporting and enabling sales teams
Strong relationship-building skills with a proactive, collaborative approach
Ability to identify knowledge gaps and develop effective learning solutions
Excellent communication and influencing skills to align internal and external stakeholders
Strategic mindset with the ability to translate business objectives into channel-ready action plans
Preferred Qualifications: Experience in Channel Management or support
Background in Learning & Development program design and delivery
Bilingual (English/French) communication is an asset
Experience in telecommunications, technology, or B2B sales environments
Familiarity with D2D, dealer, retail, or corporate store operations

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills
And much more …

Strategy Manager – Channel Learning

Key skills