Maintain and improve CMDB data accuracy, completeness, and consistency within ServiceNow
Monitor and remediate CMDB health issues, including: Duplicate CIs, Stale or orphaned records, Incomplete attributes, Broken or missing relationships
Support CI lifecycle processes: Creation, Updates, Retirement / decommissioning
Review and manage CI relationships (applications, services, infrastructure, dependencies)
Partner with ITOM, ITAM/SAM, and endpoint teams to align discovery and data ingestion sources
Assist with CMDB governance activities, including: CI class usage standards, Attribute ownership, Data certification processes
Run CMDB audits, reconciliations, and health dashboards
Support change, incident, and problem teams by ensuring CMDB data supports operational workflows
Document CMDB standards, procedures, and data definitions

Bachelor’s degree in IT or a related field
Minimum of 5 years of experience working with CMDB data in ServiceNow
Experience with the implementation and configuration of ServiceNow CMDB
Strong understanding of: ServiceNow CMDB structure and CI classes, CI lifecycle management, CI relationships and dependency mapping
Experience analyzing and improving data quality
Ability to work cross-functionally with technical and process teams
Strong attention to detail and documentation skills
Experience with ServiceNow ITOM Discovery or Service Mapping
Exposure to ITAM, SAM, or HAM data models
Experience supporting ITIL-based processes (Incident, Change, Problem)

IT Configuration Management Analyst

Key skills