Define and execute the company’s internal corporate IT and security roadmap.
Lead, train, and assist the helpdesk team as they triage, resolve, and escalate support tickets within defined SLAs.
Identify, set, and work towards KPIs that track the team’s efficiency, success, and customer service.
Review new and existing software vendors to ensure they meet company standards for security and management.
Support the helpdesk team in purchasing, configuring, and maintaining IT-related equipment.
Own and manage all aspects of cloud security in AWS, including vulnerability management and incident response.
Lead the efforts in designing controls, gathering evidence, and working with an auditor to obtain and maintain SOC 2 Type 2 compliance.
Provide training on unfamiliar software or hardware.
Identify opportunities for automation and efficiency improvements in IT processes.

5+ years of experience in IT/Security roles with a minimum of 3 years of experience in an IT leadership role or similar.
Experience designing, implementing, and maintaining secure cloud workloads in AWS.
Experience with leading the way in SOC 2 preparedness and audits.
Proven experience with Microsoft Office 365 Administration.
Experience managing internal IT teams and supporting both remote and in-office employees.
Familiarity with Windows and Mac OS environments.
Understanding of AAD Endpoint Management, Intune, and Apple Business Manager.
Experience configuring and managing SSO authentication for enterprise applications.
Experience using scripting to create automated processes.
Strong problem-solving skills and attention to detail.

IT Manager, Security

Key skills