Deliver second-level, high-touch, and tailored engagement to optimize the use of Covetrus platforms and enhance customer experience
Conduct regular wellness checks for all clinics in the assigned region (twice annually)
Build trust by understanding customer needs, aligning solutions to their business goals, and providing guidance to improve outcomes
Increase dollars in same-store growth and reduce the number of deactivations
Guide customers to leverage proactive prescribing, marketing, and auto ship capabilities
Assist practices in integrating Covetrus tools into their workflows to boost efficiency
Help customers understand and utilize platform analytics to achieve baseline benchmarks
Collaborate with Veterinary Relationship Managers (VRMs) to identify growth opportunities
Conduct advanced demonstrations of Covetrus solutions
Provide customers with financial insights, including usage patterns
Identify potential risks through data-driven insights and collaborate with VRMs
Gather Voice of the Customer data to inform internal strategies
Serve as a conduit between the clinic and product development, service, and data analytics

Bachelor’s degree in business, life sciences, or a related field
8+ years in a veterinary practice (e.g., Practice Manager) or related industry role
Previous experience in account management, customer success, or similar roles in veterinary, healthcare, or technology sectors preferred
Comprehensive understanding of veterinary industry challenges, trends, and technology solutions
Adaptability and strong problem-solving skills
Experience with objection handling
Must have the ability to follow through to solve customer problems and deliver value

Clinic Growth Advisor

Key skills