General Manager

Role Overview

• Serve as the ultimate brand ambassador, championing a premier customer experience and ensuring brand values are reflected in every touchpoint
• Intentionally connect with guests to obtain real time feedback; effectively respond to all customer communication channel, and engage in customer feedback
• Cultivate a culture of hospitality by modeling extraordinary service standards and creating moments of genuine guest delight
• Proactively manage and closely monitor all controllable expenses and implement strategic initiatives to minimize waste while identifying new revenue streams.
• Develop and monitor all food and beverage offerings to ensure peak quality and unwavering brand alignment
• Ensure a pristine and safe environment by overseeing routine maintenance schedules and timely facility repairs.
• Coordinate with contracted vendors to ensure that the terms of contracts are being met; be a strong communicator with internal teams based on needs
• Enforce company standards, policies, and procedures, including cash handling, reporting and dress codes
• Uphold the highest standards for sanitation and safety, ensuring the team exceeds all regulatory and company requirements
• Drive financial business goals with purposeful contributions to programs that build sales, maximize profitability, grow concept and serve customer needs; track metrics of programs
• Foster a positive work environment by cultivating an inclusive, high-energy work environment that prioritizes employee engagement and team morale
• Mentor and develop junior management, ensuring their mastery of operational systems and the holistic growth of their leadership and hospitality skills
• Provide a strong line of communication to the full team, keeping them abreast of upcoming initiatives, important dates, current priorities, and circulation of feedback
• Oversee the talent acquisition process, to ensure a best in class roster
• Champion a culture of transparency and continuous improvement by providing candid, actionable feedback and actively soliciting upward communication from the team

Requirements

• 5-8 years restaurant experience
• 2 years management experience, in a General Manager role
• Experience opening new restaurant location
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to reach, bend and stoop

Benefits

• Affordable medical, vision and dental coverage.
• Employer-matched 401(k) plan
• All employees receive a merchandise discount at all URBN brands (Urban Outfitters, Free People, Anthropologie, Terrain and Menus & Venues)
• Qualified transportation credit
• Generous employee referral program and much more!