SVP, Casualty Operations Enablement

Role Overview

• Serves as a operational thought partner on the execution of business performance, execution priorities, and organizational effectiveness.
• Supports the President in setting clear priorities, reinforcing accountability, and driving focus across the Casualty leadership team.
• Acts as an extension of the President in advancing key operational initiatives and leadership commitments.
• Leads and oversees high-impact, cross-functional initiatives that support Casualty's strategic priorities, including operational excellence, service delivery, colleague retention, and scalability.
• Ensures initiatives are well-governed, appropriately resourced, and executed with rigor across regions and lines of business.
• Identifies execution risks, interdependencies, and capacity constraints, bringing forward recommendations to senior leadership.
• Owns the Casualty leadership operating cadence, including preparation and follow-through for operating reviews, performance forums, and leadership meetings.
• Partners with Finance, Operations, CR and IT to ensure consistent performance reporting, KPI discipline, and insight-driven decision-making.
• Drives clarity on goals, metrics, and outcomes across the Casualty organization.
• Works closely with Operations, Client Services, Finance, CR, IT, Learning & Development, and other enabling functions to ensure alignment and execution of Casualty priorities.
• Supports large-scale change initiatives by reinforcing adoption, readiness, and sustained behavior change across leadership teams.
• Elevates the quality, clarity, and consistency of communication across the Casualty leadership team.

Requirements

• Bachelor's degree in Business, Finance, Economics, Operations, or a related field from an accredited college or university required.
• Master's degree in Business Administration or advanced degree in a related field, highly preferred.
• Ten (10+) years of related experience to include progressive leadership experience in operations, strategy, consulting, or large-scale program leadership within insurance, financial services, or similarly complex organizations or equivalent combination of education and experience required.
• Demonstrated experience operating at a senior leadership or SVP-adjacent level, partnering with executive leaders and influencing across large, matrixed teams.
• Experience in claims, insurance operations, or professional services strongly preferred.

Benefits

• Flexible work arrangements
• Professional development opportunities