Senior Program Manager II – Key Accounts

Role Overview

• Lead end-to-end implementation of key account projects, ensuring alignment with global standards and customer expectations.
• Develop and manage detailed project plans, timelines, and deliverables across multiple workstreams.
• Coordinate cross-functional teams, including Site Services, Digital Solutions, and Business Process Consultants.
• Manage customer expectations and ensure timely execution and quality outcomes.
• Serve as the primary point of contact for strategic customers during implementation phases.
• Build strong relationships with customer stakeholders to understand goals, pain points, and success metrics.
• Ensure customer satisfaction through consistent communication, transparency, and delivery of promised value.
• Support the commercialization and implementation of Avantor Services tailored to customer needs.
• Demonstrate and propose digital tools and platforms to drive customer value and process improvements.
• Apply lean and process improvement methodologies to enhance customer operations.
• Define and implement global standards for project execution, documentation, and reporting.
• Promote best practices in lean methodology, process improvement, and digital solutions.
• Mentor internal teams on standardized tools and approaches to ensure consistency across regions and accounts.

Requirements

• Bachelor’s degree required; advanced degree in Business, IT, or related field preferred.
• Experience in Bio/Pharma industry required.
• 8–10 years of experience in project management, customer success, or business process consulting.
• Proven track record of managing complex, multi-stakeholder projects in a customer-facing role.
• Strong analytical, communication, and presentation skills.
• Proficiency in Microsoft Office and project management tools.
• Understanding of change management and laboratory/technology implementation challenges.
• Willingness to travel domestically up to 50%; international travel may be required.
• Familiarity with global operations and standardization across regions preferred.
• Background in consulting, implementation, or enterprise account management preferred.
• Ability to manage multiple priorities with minimal supervision.
• Creative problem-solving and results-driven leadership.

Benefits

• Comprehensive Medical, Dental, and Vision coverage
• Wellness programs
• Eligible for medical coverage starting Day 1
• Paid Time Off (PTO)
• Company-paid holidays
• Choice holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Commuter benefits
• 401(k) retirement plan
• Tuition assistance
• Employee Stock Purchase Plan discount