Senior Claims Consultant

Role Overview

• Claims advocate and facilitator on behalf of the client
• Consultation with clients on claims issues
• Review and recommend solutions to coverage, quantum and claim handling management issues
• Negotiates with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
• Participate in sales presentations to prospective clients
• Assist the client in preparing special claims servicing instructions, focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
• Review and comment on policy wording for account teams
• Review of claims with clients/insurers/loss adjusters regularly
• Work with clients to ensure efficient, prompt and smooth flow of claims handling and established processes are followed
• Provide guidance to client as to claim process along with direction regarding likely outcome and timelines
• Liaise with carriers and representatives through claim process
• Appropriately documents conversations with clients and carrier representatives and updates all HUB computer systems and automated agency management systems when necessary
• Ensures the accuracy of data in those systems
• Answer basic coverage questions
• Review and interpret policy language with the ability to propose coverage solutions in questionable/disputed situations
• Accurate electronic filing of claims, as deemed appropriate
• Attend Critical Path, prospecting, stewardship and client meetings as requested, including participation in presentations
• Works closely with Producers and other HUB personnel on all claims aspects for our clients, while adhering to HUB’s best practices and standard procedures
• Stays abreast of changes in the insurance industry and other external conditions that may impact their clients
• Makes appropriate recommendations to clients in response to those changes independent of manager approval
• Travels on company business as required
• Prepares reports for management as required
• Attends industry related continuing education training and courses
• Performs other duties and projects as assigned

Requirements

• Minimum 5 years of applicable claims handling experience
• Exceptional written and verbal communication skills
• Superior customer service and problem solving skills.
• Proficiency with Microsoft Office Suite (PowerPoint, Word, Excel, Outlook)
• Detail-oriented self-starter
• Ability to work in a team environment
• Significant skill in handling competing demands and projects
• Excellent organizational skills and ability to prioritize and delegate responsibility
• Relevant Insurance licenses per state/regional statutes
• Associate in Claims (AIC) or CPCU designation preferred

Benefits

• Competitive salaries and benefits offerings
• Medical/dental/vision insurance and voluntary insurance options
• Health Savings Account funding
• 401k matching program
• Company paid Life and Short-Term Disability Plans
• Supplemental Life and Long-Term Disability Options
• Comprehensive Wellness Program
• Generous PTO Package
• Vacation, Holiday, Sick, and Personal Time Off
• Great work/life balance, because that’s important for all of us!
• Focus on creating a meaningful environment through employee engagement events
• The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
• Growth potential
• HUB is constantly growing and so can your career!
• A rewarding career that helps local businesses in the community
• Strong community support and involvement through HUB Gives