Key skills
AgileCommunication
About this role
Role Overview
- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
- Incentivize spend increase to existing companies (Portfolio management)
- Document processes and enhancements to the internal team
Requirements
- 1+ years of experience in support roles
- Mandatory fluency in English and Spanish, Portuguese is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment