Provide hardware and software support to users and desktop and mobile endpoints for Windows, macOS, iOS, and Android devices
Ensure all devices remain compliant with corporate device management and security policies
Ensure systems, services, and network access are maintained in line with corporate security policies and agreed processes and procedures
Manage video conferencing solutions in the offices
Distribute and manage mobile devices and airtime contracts
Adhere to agreed service and operational level agreements at all times
Support the onboarding and offboarding of Teyans
Ensure that Teyans have the best experience connecting to their colleagues, customers, systems, and services
Support the delivery of a highly automated environment
Work closely with all key stakeholders across the organization
Live and promote company values
Deliver value wherever possible
Demonstrate and encourage a passion for delivering high-quality support
Promote knowledge sharing and learning within your team and the wider organization
Pursue excellence in all that you do

At least two years' experience working in a similar IT service environment
High level of proficiency in supporting Apple and Windows endpoints managed through enterprise MDM solutions
Good working knowledge of Slack, Teams, the Atlassian suite of products and Microsoft 365
Effective communicator, able to communicate technical topics to both technical and non-technical audiences
Ability to work well in a team environment
Excellent analytical and problem-solving skills
Excellent time management skills and ability to multi-task and prioritise work
Developed attention to detail and proactive problem solver
Strong interpersonal skills and extremely resourceful
Comfortable working within structured programs and projects

Service Desk Administrator

Key skills