Key skills
SAPLeadershipRemote Work
About this role
Role Overview
- Lead the Application support teams to provide exceptional remote-based support for mission-critical SAP applications
- Develop team skills and ensure operational efficiency in servicing global client base
- Monitor client satisfaction ratings and KPIs for quality deliverables
- Handle complex client issues and manage escalations as necessary
- Work alongside other senior leaders to improve processes
Requirements
- 15+ years relevant SAP Applications experience
- 10+ years direct support of application end-users in a corporate environment
- 10+ years managing Senior Level IT resources and teams
- Deep Technical Expertise in SAP Suite of products
- Knowledge of localizations: architecture, implementation, and key functionality
- Experience working with Senior Executive Leadership teams as a trusted advisor
- Full life-cycle implementation, configuration and or administration experience
- Knowledge of SAP maintenance/patching mechanics and Application architecture
- Demonstrable history solving complex problems across multiple modules
- Working knowledge of ITIL methodology and case management
- Bachelor’s Degree in computer science or related field or equivalent experience
Benefits
- Competitive salary
- Flexible working hours
- Professional development
- Remote work options