Key skills
ShopifyCommunication
About this role
Role Overview
- Manage and respond to customer emails using Gorgias
- Assist customers with order tracking, returns, refunds, and product inquiries
- Handle order management and customer concerns through Shopify
- Maintain fast response times and high customer satisfaction
- Escalate complex cases when necessary
- Document customer interactions and follow support workflows
- Collaborate with internal teams to improve customer experience
Requirements
- At least 3 years of solid Email Support experience
- Hands-on experience with Gorgias (Required)
- Experience working with Shopify (Required)
- Strong written English communication skills
- Excellent problem-solving and attention to detail
- Ability to work independently in a remote environment
- Experience supporting eCommerce brands is highly preferred
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.