Key skills
AnalyticsLeadershipStakeholder ManagementMentoringFigmaPrototypingUser ResearchCommunicationCollaboration
About this role
Role Overview
- Define and lead the end-to-end design strategy for Humana’s member renewal experience, ensuring a human-centered approach that aligns with business goals
- Collaborate with product, engineering, marketing, and analytics teams to develop and implement innovative solutions to simplify and enhance the renewal process
- Champion user research and data-driven insights to inform design decisions and measure impact
- Advocate for accessibility, inclusivity, and best practices in design across all renewal touchpoints
- Partner with the Plan Shopping team to ensure seamless and consistent user experience across the member journey
- Present design concepts and strategies to senior leadership and stakeholders, effectively communicating rationale and value
- Foster a culture of collaboration, experimentation, and continuous improvement within the design team
Requirements
- Bachelor’s or advanced degree in Design, Human-Computer Interaction, or related fields, or equivalent experience
- 7 years of experience in product design, with a portfolio showcasing impactful digital solutions
- 3 years of coaching and mentoring designers on the team
- Portfolio demonstrating experience designing complex user journeys, preferably in healthcare, insurance, or related industries
- Deep expertise in user-centered design processes, interaction design, visual design, and service design
- Strong proficiency in design and prototyping tools (e.g., Figma, Adobe CC)
- Familiarity with user research methodologies and translating insights into actionable design solutions
- Exceptional communication, presentation, and stakeholder management skills
- Ability to balance strategic vision with hands-on making and design mentorship
- Strong business acumen, with demonstrated ability to connect design deliverables to measurable business outcomes, such as improved conversion rates, customer satisfaction, or lower operational cost.
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance and many other opportunities