About this role

Responsible for planning, developing, organizing, and managing the Patient Access department
Responsible for performance and effectiveness of the department
Coach and develop all staff performing these functions
Implement short and long-term plans and objectives to improve customer service and collect quality information
Provide leadership and contribute to the revenue cycle and organizational goals
Align processes and procedures with Ensemble Health Partners policies at an assigned facility or market

Minimum 2 – 3 year’s management experience in healthcare industry
Patient Access experience with managed care/insurance or call center preferred
Experience with Microsoft a must
Ability to balance numerous priorities, therefore requiring great skills in prioritization
Ability to understand and master numerous computer applications, while also understanding information technology enough to work with the I.T. department to ensure the technological needs of the department are being met
Required Certifications: Certified Revenue Cycle Representative (CRCR) certification, Certified Healthcare Access Manager (CHAM) certification

Patient Access Manager

Key skills