Lead and develop a high-performing team dedicated to supporting US-based Melio customers
Ensure empathetic, accurate, and timely assistance across all support channels
Contribute to the global CX strategy and drive performance
Represent the voice of the customer for positive business change
Collaborate with local leadership and international peers
Focus on supporting US-based customers to manage the Melio business payments platform
Build and develop the team through recruitment and coaching
Drive team performance against customer satisfaction, quality assurance, and response times

Proven track record of leading or managing teams within a customer support environment
Background in working successfully towards service levels and high-quality experience targets
Growth mindset and resilience to navigate change and conflict positively
Ability to coach and mentor others
Confident communicator who can navigate difficult conversations and influence stakeholders effectively
Empathy and active listening skills vital for building relationships with team and customers.

Customer Experience Lead

Key skills