Senior Support Engineer – Dynamics

Role Overview

Lead diagnosis and resolution of critical (P1/P2) production incidents in Dynamics 365 Finance & Operations environments Perform in-depth root cause analysis on complex technical issues, including performance degradation, batch processing failures, integration errors, data inconsistencies, and custom extension defects Conduct advanced troubleshooting using X++ debugging tools, Trace Parser, SQL Server Profiler, LCS Environment Monitoring, Application Insights, and Azure diagnostics Develop, test, and deploy hotfixes and deployable packages to production and sandbox environments via Lifecycle Services (LCS) and Azure DevOps Optimize system performance through query tuning, index management, batch framework configuration, and application-level improvements Collaborate with Microsoft Premier Support and Customer Support Services (CSS) on escalated cases, serving as the primary technical point of contact Partner with functional teams, infrastructure engineers, and client IT stakeholders during major incidents and post-incident reviews Author detailed post-mortem reports and implement preventive measures to reduce recurrence Contribute to the development and maintenance of monitoring, alerting, and operational runbooks Provide technical guidance and mentorship to mid-level support engineers Participate in a structured on-call rotation with premium compensation

Requirements

8+ years of hands-on technical experience with Microsoft Dynamics AX and/or Dynamics 365 Finance & Operations Advanced proficiency in X++ development, extensions framework, event handlers, and chain-of-command Expert-level knowledge of D365 F&O architecture, metadata model, batch framework, data entities, and security configuration Strong command of SQL Server performance tuning and query optimization in Azure SQL environments Demonstrated experience resolving complex production incidents in large, multi-company D365 F&O deployments Proficiency with diagnostic tools: LCS diagnostics, Trace Parser, PerfTimer, X++ profiler, and Azure monitoring services Solid understanding of Azure integration services (Logic Apps, Service Bus, Functions, Data Factory) Experience building and deploying solutions using Azure DevOps pipelines and ALM practices Relevant Microsoft certifications strongly preferred (e.g., MB-500, MB-700, MB-920) Exceptional analytical, problem-solving, and communication skills Ability to remain calm and methodical under pressure during major incidents

Tech Stack

• Azure
• SQL

Benefits

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents Paid time off and company holidays, along with additional leave benefits as per policy Flexible work arrangements, supporting work-life balance Learning and development opportunities to support continuous growth and upskilling Employee wellness initiatives and programs focused on physical and mental well-being Retirement and statutory benefits in line with India regulations Inclusive and people-first culture, with a strong focus on collaboration and ownership