Assist with, and have the opportunity to lead, complex client onboarding projects
Track platform adoption and usage to identify insights and trends
Prepare reports, presentations, and meeting notes to support client discussions
Identify inefficiencies within the team and propose practical solutions
Join Account Managers in client conversations where appropriate
Maintain accurate client records and documentation within CRM systems
Coordinate internal follow-ups across Product, Support, and Commercial teams
Monitor account activity and usage data for internal review
Support smooth communication between teams and timely delivery of tasks
Demonstrate the capabilities of the Whitespace platform
Stay curious about the insurance market, digital transformation trends, and your own development
Complete all required compliance and product training
Take ownership of your learning by developing a strong understanding of the Whitespace platform and the wider insurance ecosystem
Demonstrate ethical, transparent, and customer-focused behaviour at all times.

Familiarity with CRM systems and Microsoft Office tools
Background or exposure to the specialty insurance market (preferred, not essential)
Naturally curious with a strong desire to learn
Collaborative team player who enjoys supporting others
Comfortable working in a fast-paced environment with multiple priorities
Positive, proactive, and solution-focused mindset
Willing to step outside your comfort zone
Genuine interest in technology and innovation
Highly organised and reliable, with strong attention to detail
Supportive and collaborative, with a desire to help others succeed
Clear and professional communicator
Energetic, optimistic, and enthusiastic
Growth-focused, with a continuous improvement mindset

Account Support Specialist

Key skills