Role Overview
- Provide top-tier support via phone, email, or chat.
- Ensure customer satisfaction by resolving issues promptly.
- Troubleshoot and solve general technical issues related to the Lodgify platform.
- Report customer feedback and issues to relevant teams and follow up as needed.
- Identify and document any software bugs or issues for continuous improvement.
Requirements
- Experience in technical customer support or a similar role.
- Strong communication skills in** English**, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Availability to work in weekends.
- Experience in the travel or hospitality industry is a plus!
Benefits
🏠 The freedom to work from home any day that works for you.
🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August.
💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too).
😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
🚇 Flexible Remuneration options for your transportation needs.
🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment.
🇪🇸 Free Spanish classes.
🤑 Boost your earning potential with our referral program that offers paid compensation.
🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!