Customer Support Specialist

Role Overview

• Provide top-tier support via phone, email, or chat.
• Ensure customer satisfaction by resolving issues promptly.
• Troubleshoot and solve general technical issues related to the Lodgify platform.
• Report customer feedback and issues to relevant teams and follow up as needed.
• Identify and document any software bugs or issues for continuous improvement.

Requirements

• Experience in technical customer support or a similar role.
• Strong communication skills in** English**, both verbal and written.
• Patience, attention to detail, and a logical approach to problem-solving.
• Excellent troubleshooting skills with the ability to diagnose technical issues.
• Ability to work independently while managing multiple priorities in a fast-paced environment.
• A positive attitude and a strong sense of responsibility.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
• Availability to work in weekends.
• Experience in the travel or hospitality industry is a plus!

Benefits

🏠 The freedom to work from home any day that works for you. 🌴 Enjoy 25 working days of paid vacation and Jornada Intensiva in August. 💊 Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too). 😋 Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime! 🚇 Flexible Remuneration options for your transportation needs. 🖥️ Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment. 🇪🇸 Free Spanish classes. 🤑 Boost your earning potential with our referral program that offers paid compensation. 🌟 Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!