Associate - Cards Operations Acquisition

Role Overview

• Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders.
• Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives to enhance/optimize profitability of the merchant and issuance business.
• Be part of the business decision and work closely with product and promotions teams to understand current and future requirements, ensuring the crucial balance between risk and service is well understood and accepted.
• Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs, monitor quality performance of financial and chargebacks processes.
• Plan and develop card financial and chargeback training programs to card center staff to develop their skill.
• Responsible for monitoring and implementing compliance requirements from card schemes like Visa / Mastercard/JCB/CUP/DINERS and other regional switches
• Manage day to day chargeback processes, timely resolution of cases, initiation of appropriate reason code for successful chargeback, representing cases of merchants with appropriate supporting documents, follow up with merchants for documentation and successfully defending the merchants from chargeback thru pro-active alerts and effective training.
• Prepare and submission of accurate and timely postings of entries to respective GLs, analyze disputes, reversals, knocking off, exceptions and alert stakeholders on timely basis, with/on pendency or variations.
• Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions; develop, recommend and implement policies and procedures related to internal and external financial reporting, monitoring and analysis, merchant training etc.
• Examine accounting systems and operations to ensure assigned activities are carried out in accordance with established policies and objectives; identify and implement revisions in accounting procedures or systems to increase efficiency of work flow, to reduce time and cost of accounting functions in order to increase card business revenue.
• Develop processes and controls to reconcile chargeback accounts, recoveries, charges and publishing of monthly MI on the effectiveness of chargeback process.
• Timely and quality response to merchant queries/complaints/service requests.
• Monitor daily rejects and processing within settlement time frame to ensure no financial loss.
• Ensuring compliance to bank’s internal control and compliance requirements, card schemes compliances, regional switch regulations.
• Ensure that Bank’s Compliance and Regulatory procedures are followed. Ensure all functions are performed with zero errors and within expected TATs.

Requirements

• Knowledge of general banking with good experience in merchant onboarding procedures and the local policies.
• 1-3 years of cards domain/multi-discipline banking experience.
• Good communication skills (both written & verbal),Good analytical thinking/interpersonal skills
• Strong knowledge on MS Office tools, MIS reporting and analysis
• Hands on experience in any card management system.

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development