Daily charge back handling strategy to avoid financial losses to the bank, merchants and card holders
Analyze and advice dispute reduction strategy to acquiring merchant to reduce dispute losses
Implement, maintain and improve processes to ensure effective operational processes to monitor and maintain financial controls and achieve business objectives
Provide guidance in developing and maintaining procedures for product implementation, case approval, compliance programs
Plan and develop card financial and chargeback training programs to card center staff to develop their skill
Manage day to day chargeback processes, timely resolution of cases
Design chargeback reports and analyses, setting forth progress, adverse trends and appropriate recommendations

6-8 years multi-discipline banking experience
Sound knowledge of general banking with good experience on chargeback handling (Issuance and acquiring)
Thorough knowledge of chargeback rules and regulations as defined by associations
Hands on experience in working in Prime Platform/Flexcube system
Strong knowledge on MS Office tools, MIS reporting and analysis
Excellent communication skills (both written & verbal)

Senior Associate – Cards Operations Acquisition

Key skills