Oversee external deposit systems and services and ensure service-level expectations are met.
Monitor customer call center operations for regulatory compliance.
Partner with third-party vendors, IT and Marketing to support system reliability, change management, and system enhancements to improve customer experience, services offered and security.
Monitor and supervise the performance of deposit systems and services to ensure timely processing throughout the life cycle of the accounts.
Address and resolve customer service issues in coordination with internal and external stakeholders.
Ensure adherence to regulatory requirements, and reporting obligations.
Prepare and present regular reports on deposit portfolio performance, partner metrics, data integrity, and issue management.
Prepare management reports for various management committees, such as the Asset Liability and Interest Rate Committees.
Monitor deposit systems and services to ensure compliance with applicable regulations related to Deposits and electronic payments for timing, accuracy of customer notices, statements, and advertising.
Collaborate with Compliance and Risk teams to ensure all deposit activities and procedures meet regulatory standards and improve the customer experience.

Must have in-depth understanding industry-specific knowledge and technical expertise including
Industry Expertise: In-depth knowledge of deposit products, systems, risks and controls, and operations.
Regulatory Knowledge: Familiarity with FDIC regulations, and compliance standards.
Technical Acumen: Understanding of core banking systems, and digital deposit systems.
Knowledge of Cognos, business process flow systems and design and operations a plus.
Excellent communication skills with ability to effectively and proactively communicate with all levels of the organization including senior management and external constituents
Strong ability to analyze complex information and make effective decisions based on analysis
Excellent organizational, detail orientation and time management skills
Excellent computer skills are required including advanced MS Excel and MS PowerPoint
Prior experience working in or with a state chartered Industrial Bank in the state of Utah or similar regulated financial institution is a strong plus.
5-7 years’ experience in deposit operations, treasury or banking required.
Familiarity with treasury operations and ALCO support preferred.
ACH/FedLine operational familiarity preferred.
Bachelor’s Degree in related field of study required.
Master’s Degree (MBA) preferred

AVP, Deposit Operations

Key skills