Key skills
CloudOracleSFDCProduct ManagementSales
About this role
Role Overview
- Ensure daily RMA backlog order fulfilment in accordance with the Customer’s Service Level Agreements
- Coordinate the repair processes with internal facility and different vendors/partners
- Assist in managing stock replenishment in the Global Service depot network
- Manage timely defective unit returns from customers to factories/service depots
- Monthly inventory reconciliation and quarterly reporting
- Perform analysis for cost, last time buys, claims, and inventory reconciliation
- Initiate and manage work orders to completion
- Interface with Technical Support, Operations, Finance, Product Management, and Sales
Requirements
- Education: BA
- Experience: 2-5 years in a Service Logistics or a Service-related role
- Knowledge of Inventory control and management
- Multitasking and team-oriented
- Excellent Excel, Power Point and data management skills
- System experience with Oracle Cloud, SFDC, Power Point and QlikSense is a plus
- Ability to communicate in English verbally and written
- Experience with Suppliers such as service providers and repair depots both domestically and offshore
- Understanding of requirements/processes for international transportation
Tech Stack
- Cloud
- Oracle
- SFDC
Benefits
- Health insurance
- Incentive compensation: bonus, equity, and benefits
- Paid time off
- Professional development opportunities