About this role
Role Overview
- Drive Safety Strategy – Partner with cross-functional teams to identify and execute initiatives that reduce safety incidents on the platform.
- Own End-to-End Experience – Design and optimize the full lifecycle of safety incident handling, including reporting, workflows, support execution, and tooling.
- Analyze – Use data and case-level insights to identify root causes, monitor performance, and inform decision-making.
- Influence Cross-Functionally – Collaborate with Product, Engineering, and Operations to ensure safety CX needs are reflected in product and operational decisions.
- Solve Complex Operational Problems – Tackle ambiguous, high-stakes challenges by building scalable processes, driving rigorous execution, and ensuring high-quality outcomes in sensitive situations.
Requirements
- 4–6 years of experience in strategy & operations, business operations, consulting, or a related field in a fast-paced environment.
- Strong strategic thinker who can break down complex problems, prioritize effectively, and develop clear, structured approaches to drive impact.
- Highly analytical and can translate complex data into clear insights and actions.
- Strong operator with exceptional attention to detail and a track record of executing effectively in high-pressure, ambiguous environments.
- Experience leading cross-functional initiatives and influencing stakeholders across Product, Engineering, and Operations.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave in compliance with applicable laws
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability and basic life insurance
- Family-forming assistance
- Mental health program