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Senior Operations Analyst
Manulife
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Senior Operations Analyst
Canada
Full Time
2 hours ago
$51,975 - $86,625 CAD
Visa Sponsorship
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Key skills
Leadership
Communication
About this role
Role Overview
Support SOX/SOC audit activities and Key Risk Reviews
Ensure security access controls meet compliance requirements
Monitor and investigate compliance issues, control violations, and audit findings
Conduct access reviews across multiple claims systems
Establish control documentation and ensure audit-ready evidence
Research and resolve complex operational issues
Recommend system and process enhancements
Analyze data and communicate insights into leadership
Lead/support cross-departmental initiatives and projects
Perform internal testing and QA related to process integrity
Requirements
Proficiency with Health & Dental claims systems and Microsoft Office Suite
Strong data analysis capabilities
Knowledge of Health and Dental benefits and Group Benefits operations
Internal or external audit experience preferred
Ability to understand business processes and identify risks
Strong communication, presentation, and documentation skills
Ability to work independently and manage competing priorities
Excellent interpersonal skills and ability to develop strong working relationships
Strong organizational and time-management skills
Benefits
health, dental, mental health, vision, short
and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans including pension
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days
Apply Now
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Senior Operations Analyst at Manulife | JobVerse