Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
Lead all client communications, including status calls, QBRs, and escalations, providing clear insights and recommendations tied to business outcomes.
Serve as the technical owner of campaign execution, partnering closely with Operations to ensure campaigns are set up correctly, optimized effectively, and aligned to strategy (targeting, pacing, QA, troubleshooting).
Apply a deep understanding of DSP functionality and optimization levers to guide setup decisions, diagnose issues, and drive performance improvements.
Deliver client-ready reporting and performance insights in partnership with Analytics.
Proactively identify and support upsell, cross-sell, and renewal opportunities in collaboration with Sales.
Collaborate cross-functionally to resolve issues, drive performance, and ensure a high-quality client experience.
Partner with your Client Success Director on escalations, prioritizing fixes, communicating progress, and ensuring timely resolution.

3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success, Account Management, or similar roles.
Hands-on DSP experience required, including campaign setup, optimization, and reporting.
Proven ability to independently manage multiple live campaigns and client relationships.
Strong communication skills and comfort leading client and executive-level conversations.
High attention to detail and ability to prioritize in fast-paced environments.
Strong analytical skills and comfort with Excel and performance reporting.

Senior Client Success Manager – Programmatic

Key skills