Director, Client Engagement

Role Overview

• Providing project management to lead Brown & Brown PBM client relationships.
• Overseeing implementation and ongoing processes of client deliverables and projects
• Conducting quarterly reviews with clients
• Responding to ongoing client issues and other client/partner requirements
• Participate in vendor management activities including escalation and resolution of issues on behalf of client
• Development of project plans taking into consideration the overall team and client expectations
• Coordination of RFPs, renewals, and market check projects for assigned client relationships
• Manage client engagement teammate within NPT
• Engage in recruiting and selection process
• Provide mentorship and training
• Support the pharmacy analytics department in drug claims data analysis involving pharmacy client relationships and projects.
• Including but not limited to: Detailed analysis of pharmacy utilization and financial performance to provide key insights to clients for trend management
• Using reporting and output to identify key areas of focus, costs and trends to research and question data further
• Providing commentary and recommendations based on the results to clients on an ongoing basis
• Peer reviewing analyses for quality assurance
• Coordination with PBMs and external vendor partners to receive necessary data, information and responses
• Adhering to project timelines including requests and follow up to ensure all data is received according to project plans
• As a part of renewals, RFPs, and market checks – perform contract review and negotiation with selected PBMs and vendor partners
• Assist in organic growth goals through sales opportunities with NPT and existing clients.
• Upsell of additional pharmacy services and pursue cross-sell referrals to broader Brown & Brown departments for non-pharmacy services opportunities.

Requirements

• Bachelor’s degree
• 10+ years’ experience in similar role including health care or pharmacy benefit management experience
• Robust project management, organizational and communication skills – written and verbal
• Experience with consulting or Pharmacy Benefit Management preferred
• Strong technical background and proficient computer skills – Excel, Access, Word, PowerPoint and Project Planning
• Proficient critical thinking skills
• Self-starter attitude with ability to work independently or in team setting
• Very detail oriented with ability to self-prioritize
• Ability to travel, including overnight, as needed for client meetings/functions

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.