Live Trainings (Primary responsibility): Conduct live trainings for customers, following scripts and quality standards, with support from the team. Assist customers during sessions and answer questions.
Recorded Trainings: Support the creation of scripts, learn required tools and help record educational content under team guidance.
Corporate Experiments: Assist in the ideation and execution of initiatives aimed at process improvement and innovation, actively participating in discussions.
Continuous Learning: Keep up to date with product changes to support review of training materials and ensure alignment with new features.
Data Analysis: Support tracking of metrics (such as attendance, satisfaction and engagement), and organize data in spreadsheets and tracking tools.

University degree in progress or completed in Business Administration, Marketing, Education or related areas.
Interest in Customer Success, training or customer relationships.
Customer service experience is a plus.
Strong verbal and written communication skills, with clarity and a didactic approach for interacting with customers.
Organized, detail-oriented and willing to learn continuously.
Basic knowledge of digital tools (spreadsheets, presentation software, etc.).
Proactive, collaborative profile and comfortable working in a team.

Flexible benefit / Meal voucher: R$ 45.00 per working day.
Home office allowance.
Need to work on-site? We provide a commuter benefit (vale-transporte). For those who travel by train/metro, we offer a shuttle from the station to the office.
Bradesco health plan.
Amil Dental dental plan.
Pharmacy allowance.
Childcare assistance.
Birthday day off so you can celebrate as you wish.
Partner apps for accredited gyms to support physical health and well-being.
Partnerships with online therapy and meditation platforms to support mental health.
Partnership with SESC – Full Membership.
Exclusive discounts at leading universities and educational institutions for undergraduate, graduate and MBA courses. We also provide free access to Omie Academy for employees.
Partnership with English in Company courses.
Insurance discount program.
Swile Shop: exclusive discounts platform.
Partnership with Dell.
PPRL.
Travel benefits.
Life insurance.

Junior Training Analyst, Product Marketing

Key skills