Proven ability to build relationships with customers/systems integrators on complex implementation projects.
Prior consulting experience with business process mapping and solution definitions for system implementations. Prior experience with ERP and CRM systems.
Conduct business requirements workshops, perform fit/gap analysis and work with solution architect to estimate effort. Convert requirements into a design for system processes and necessary configurations. Work closely with Solution Architect and other team members on design, data gathering and testing activities
Document requirements in the Model N format to be understood by the customer and Model N team members
Identify process improvements and guide customer through functional and business changes
Assist with data mapping and basic application configuration
Define system property and resource changes based on customer specifications
Create, plan, and execute unit tests with assistance from other team members
Train customer users as required on the system
Plan, facilitate, and assist customer with user acceptance testing
Provide input to improve the process of delivering solutions to customers
Share suggestions and knowledge with team members to optimize implementation methodology
Maintain accurate and timely written and oral communication with customer and project team
Deliver quality project tasks and deliverables on time and within budget

Minimum of 5+ years of experience on software implementation projects
Background of consulting skills in business or software environments
Clear and concise written and verbal communication skills
Strong experience taken business/client’s point of view and ensuring implementations meet the business/client expectations
Strong presentation skills
Industry expertise demonstrated in at least one of the following areas: Semiconductor industry; a related high-tech industry with proven experience with successful implementations of an ERP system on SAP or Oracle, or of a CRM implementation with SFDC; experience with managing transactions and deals within one of Model N’s focus industries
Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision-making, or problem solving in a professional or personal context.
Display ability to take initiative, think critically, analyze issues, manage ambiguity, and retain curiosity
Strong skills in organizing, collaborating, and relationship building
In-depth familiarity with MS Word, Excel, Visio, PowerPoint
Salesforce Certifications strongly preferred
Must be able to travel as required (up to 50%)

Senior Consultant, Business Analyst – High Tech

Key skills