Key skills
SQLCommunication
About this role
Role Overview
- Assist customers via phone, email, SisconWeb and other support-management tools to clarify questions about system usage;
- Reproduce system incidents before forwarding them to the correction/development team;
- Identify and resolve problems, documenting them clearly;
- Ensure customers' prioritization requests are managed;
- Communicate estimated delivery times for support and fixes (provide frequent feedback to the customer);
- Monitor support requests from opening through closure (customer sign-off);
- Ensure compliance with the Service Level Agreement (SLA);
- Route implementation and improvement requests after triaging the demand;
- Deploy and configure the Benner environment at client sites;
- Record support hours;
- Propose improvements to the support process.
Requirements
- Experience in system support (advantageous);
- Knowledge of SQL;
- Knowledge of cloud technologies;
- Good verbal and written communication skills (proficiency in Portuguese);
- Ability to work in a team;
- Dynamism, effectiveness and drive.
Tech Stack
- SQL
Benefits
- Transportation allowance (Vale Transporte)
- Life insurance
- Health insurance
- Dental plan
- Referral bonus
- Day off
- Corporate University: Alura
- Certification incentives
- Education assistance
- Wedding assistance
- Hybrid work arrangement (2 days in-office and 3 days remote)