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Junior Support Technician at Benner | JobVerse
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Junior Support Technician
Benner
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Junior Support Technician
Brasil
Full Time
3 weeks ago
No Visa Sponsorship
Apply Now
Key skills
SQL
Communication
About this role
Role Overview
Assist customers via phone, email, SisconWeb and other support-management tools to clarify questions about system usage;
Reproduce system incidents before forwarding them to the correction/development team;
Identify and resolve problems, documenting them clearly;
Ensure customers' prioritization requests are managed;
Communicate estimated delivery times for support and fixes (provide frequent feedback to the customer);
Monitor support requests from opening through closure (customer sign-off);
Ensure compliance with the Service Level Agreement (SLA);
Route implementation and improvement requests after triaging the demand;
Deploy and configure the Benner environment at client sites;
Record support hours;
Propose improvements to the support process.
Requirements
Experience in system support (advantageous);
Knowledge of SQL;
Knowledge of cloud technologies;
Good verbal and written communication skills (proficiency in Portuguese);
Ability to work in a team;
Dynamism, effectiveness and drive.
Tech Stack
SQL
Benefits
Transportation allowance (Vale Transporte)
Life insurance
Health insurance
Dental plan
Referral bonus
Day off
Corporate University: Alura
Certification incentives
Education assistance
Wedding assistance
Hybrid work arrangement (2 days in-office and 3 days remote)
Apply Now
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