About this role

Respond promptly to customer inquiries through chat, email, and phone.
Troubleshoot and resolve common technical and account-related issues.
Escalate complex cases to Tier II or other departments as needed.
Maintain accurate and detailed records of customer interactions and resolutions.
Develop a strong understanding of SQUIRE’s products and services to provide effective support.
Deliver excellent service by ensuring a positive and professional customer experience.
Identify recurring issues and share feedback with the team to improve processes.
Contribute to maintaining and updating internal knowledge base articles.

1+ years of technical support experience.
Prior experience and understanding of Android, Apple, Mac, PC technology and operating systems.
An outside-the-box thinker and problem solver, able to diagnose problems even when there isn’t a manual.
Ability to work 40 hour work-week.
Excellent oral and written communication skills.
Understanding of Payment Processing and Payment devices.
Flexibility to work weekends/evenings.

Base Salary ($52,000)
New hire stock grant
100% employer paid medical, dental, and vision insurance for you and your dependents
401K plan with company contribution
Generous PTO and Parental Leave policies

Customer Support Specialist I

Key skills