Account Manager – Government

Role Overview

• Serve as the primary point of contact for assigned payer clients, owning day-to-day relationships and client satisfaction.
• Partner closely with Product and Implementation teams to support onboarding and deployment for new and existing customers.
• Develop and execute account-level strategies tailored to each client’s goals and business needs.
• Lead delivery through cross-functional collaboration, while coordinating with internal teams to ensure products and services are delivered on time and within scope.
• Define and track key performance indicators (KPIs) for assigned accounts to monitor account health.
• Gather client feedback to identify unmet needs and opportunities for improvement.
• Prepare and deliver regular account reviews, performance reports, and strategic recommendations to client and internal stakeholders, both virtually and in person.

Requirements

• Bachelor’s degree required (Master’s degree preferred)
• 4-6 years experience in account management, client success, or a related role
• Strong relationship-building and stakeholder management skills
• Demonstrated ability to own and execute account plans independently
• Proven experience supporting client retention and account growth
• Excellent written, verbal, and presentation skills
• Ability to collaborate cross-functionally and influence outcomes

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options