Service Sales Account Manager

Role Overview

• Practice KLA core value behavior; customer focused and competitive mindset (ownership, pro-activeness, take one step in advance) and be a role model to other employees.
• Be the owner of the service business in the assigned area.
• Lead and drive the business results to meet or exceed the target, with outstanding KPIs
• Collaborate with other teams in the company such as service manager, account manager and regional administration while driving business through professional execution of GSS management strategies in assigned
• Understand the requirements and processes of the company in business, work closely with other functional teams in KLA such as Finance, Internal Audit and Trading Compliance to comply
• Build strong relationships with customers, manage business situations, understand the customer’s needs, be creative to resolve customer issues
• Act as an expert in customer’s business so that bring the thought leadership to customer that allow customer to grow further by recommending proper product portfolios / solutions
• Generate service opportunities by assisting customer in acquiring a vision for “unknown gains”
• Identify and manage service business opportunities based on analysis of customers' needs and technical knowledge of product capabilities and limitations and coordinated internally
• Understand competitor strengths and weaknesses
• Create the value proposition to customer based on review and analysis of benefit, cost and value company can deliver
• Have a shared responsibility with Service Managers and Account Managers for the customers’ business with KLA [both Sales & Service] and work with the different stakeholders within the company in order to ensure customer satisfaction.
• Participate in sales & marketing activities, trade show; read related publications in order to obtain information about market condition and business trend and industry development, keep management updated

Requirements

• Familiarity with the PCB industry and strong connection with PCB China customers (preferred) or Semiconductor, Solar and LED capital equipment background
• Capital equipment business experience of more than 5 years.
• Proven track record of successful experience selling equipment while achieving and/or exceeding sales targets with value over US$ 500,000
• University graduate on Electronics/Mechanical/Computer Science or equivalent.
• Excellent account management skill
• Service sales experience in PCB industry
• an advantage.
• Foreign company experience – an advantage
• Sales team management experience (preferred) leadership proven capabilities
• High level of verbal and written communication skills in both English and local language.
• Strong negotiation skill
• Result driving and proactive.
• Excellent communication and presentation skill
• Up to 70% travel readiness
• Minimum Qualifications Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years

Benefits

• We offer a competitive, family friendly total rewards package
• We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.