Serve as the primary point of contact for designated accounts, building and sustaining strong relationships to ensure client satisfaction and long-term partnerships.
Provide expert-level technical support for heaters, NG generators, and light towers, troubleshooting issues and ensuring that all equipment functions optimally and meets safety and performance standards.
Plan, organize, and oversee field service activities, coordinating with regional and local service teams to ensure efficient and timely response to customer needs.
Conduct or oversee routine maintenance and repairs on equipment to prevent downtime, ensure efficiency, and extend the lifespan of assets.
Train and support service technicians and clients on the operation, maintenance, and troubleshooting of the equipment to enhance their skill set and ensure equipment reliability.
Maintain detailed records of service activities, customer feedback, and equipment performance to drive continuous improvement and ensure compliance with company policies and industry standards.

Proven experience working with heaters, NG generators, and light towers.
Strong organizational and time-management skills, with the ability to manage multiple accounts and service activities simultaneously.
Comfortable and willing to travel frequently (up to 80%) to meet with clients and manage field service operations across multiple regions.
Proven track record of successful account management and relationship-building with national clients.
Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues independently and efficiently.

Field Service Manager – Heaters

Key skills