Participate in developing omnichannel communication approaches for the various divisions (AIR, CARE, RARE)
Coordinate and implement email communications to healthcare professionals: campaign creation, setup of automated journeys, performance tracking, and optimization of client opt-in collection
Contribute to establishing and monitoring omnichannel KPIs, as well as analyzing customer journeys
Participate in qualitative and quantitative customer listening studies (insights)
Generate operational recommendations based on analysis of customer insights
Support project management for customer experience improvement initiatives
Coordinate internal communications related to customer centricity
Maintain the team's monitoring on topics related to CX, AI, and innovation
Contribute to the collection and analysis of the voice of the customer

You are currently pursuing a master's-level degree (Bac+5) in Marketing, Customer Experience, or at a business/engineering school
Ideally available to start in mid-September
Good command of English, both spoken and written
Rigorous with an analytical mindset
Curious and proactive, able to propose ideas
Proficient in Microsoft Office, especially Excel and PowerPoint
Power BI skills are a plus

Remote work: up to 1 day per week, depending on your apprenticeship schedule
CESU (household service vouchers): to facilitate access to domestic services (cleaning, childcare, eldercare, etc.)
Support service: assistance for managing personal and professional concerns
Moka Care: access to psychological support and well‑being services
Supportive work environment: positive atmosphere, regular social events, and constructive professional relationships
14 RTT days per year (pro rata)
60% public transport reimbursement, supporting eco-friendly commuting
Sustainable mobility allowance: €500 per year for bicycle or scooter use (can be combined with public transport up to €700)
Well‑being workshops: on-site massages and other activities
Skills development: regular training to support your professional growth
Freedom of expression: an environment that encourages idea-sharing and initiative
Additional benefits: PERU (Universal Retirement Savings Plan) with employer contribution to prepare for your future
CET (Time Savings Account) to better manage your working time
Bonus schemes: profit-sharing and employee participation

Marketing & Customer Experience Partner

Key skills