Act as the dedicated technical lead for enterprise customers, spearheading the resolution of complex cloud issues and Microsoft Azure integrations.
Architect and develop sophisticated performance telemetry dashboards using web development tools to provide customers with proactive system stability insights.
Collaborate directly with cloud engineering and solutions architecture teams to advocate for customer needs and drive issues through the development lifecycle.
Provide strategic guidance on database customizations and operational best practices to enhance software effectiveness and business alignment.
Manage high-priority support cases with rapid response times, ensuring enterprise-level service delivery and continuity across complex workflows.

5+ years of experience in technical support or customer success within enterprise software environments
Deep proficiency in Cloud environments, specifically Microsoft Azure Cloud and integration technologies
Expert-level troubleshooting skills with the ability to translate complex technical concepts for non-technical audiences
Proven track record of building and maintaining long-term relationships with enterprise-level stakeholders
Solid understanding of enterprise software systems and cloud-based architecture
Hands-on experience with Trimble CMS Vista ERP or similar construction accounting and project management software (Bonus)
Proficiency in HTML, JSON, and CSS for building custom data visualizations (Bonus)
Familiarity with database performance tuning and CRM ticketing systems (Bonus)

Premier Support Engineer

Key skills