About this role
Role Overview
- Acts as a liaison between customers and technical teams to identify and resolve issues
- Assists in formulating and defining project scope and objectives
- Responsible for understanding technology and business processes
- Works on solutions that help achieve organizational goals
- Partners with stakeholders to document and validate requirements.
- Ensures testing requirements are met
- Documents business requirements
Requirements
- Bachelor’s degree in business, communications, IT or similar
- 2 years of experience in IT
- 2 years’ experience working in customer service or help desk.
Benefits
- Comprehensive and market-competitive benefits to meet the needs of our associates and their families.