Directly manage and lead a regional team of Sales Support Specialists, providing day-to-day guidance, performance management, and professional mentorship.
Standardize regional playbooks for Tasks, Tickets, Cases, and Deal-related Workflows to ensure global consistency and accountability.
Analyze team utilization and performance metrics to shift from anecdotal feedback to data-driven resourcing decisions.
Optimize SSS:AE alignment to ensure Account Executives receive equitable and efficient support for high priority deals.
Collaborate with the Chief of Staff and cross-functional Ops teams to identify and solve recurring bottlenecks in the sales workflow.

5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
2+ years of direct people management experience with a focus on coaching and professional development.
Proven technical proficiency in Salesforce, CPQ (Configure, Price, Quote) workflows, and deal desk mechanics.
Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
Experience managing remote or distributed teams across EMEA and/or APJ is desired.
Proficiency in Spanish, French, German is a plus but not required.
Direct Sales experience as an Account Executive, or equivalent is preferred.

Manager, Sales Support Specialists

Key skills